This Privacy Policy describes how The Olive Library Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit theolivelibrary.com or purchase our products.

We are committed to protecting your privacy and complying with the UK GDPR, the Data Protection Act 2018, and all applicable laws.

Company Information

The Olive Library Ltd
Office 25 – Sopers House
Media House
Sopers Road
Cuffley
EN6 4RY
Company number: 16592869
Email: info@theolivelibrary.com

1. Personal Data We Collect

a. Information you provide directly

Name, billing and shipping address, email address, phone number, payment details (processed securely by our payment provider), account/login details, and any messages sent through forms or email.

b. Information collected automatically

IP address, browser type and version, pages visited, time spent on the site, device information, and cookies.

c. Information from third parties

Payment processors (Stripe), delivery partners, analytics providers, and email service providers.

2. How We Use Your Personal Data

We use your personal data to:

– Process and fulfil orders
– Manage your account and provide customer support
– Send transactional emails
– Improve our website and services
– Prevent fraud and ensure security
– Comply with legal obligations
– Send marketing communications (only with consent)

3. Legal Basis for Processing

We process your data based on contractual necessity, legitimate interests, consent, and legal obligations.

4. Sharing Your Data

We may share your data with payment processors, delivery partners, IT providers, hosting providers, email hosting, analytics tools, and authorities when legally required. We do not sell personal data.

5. Data Storage & Retention

Order data is retained for 6 years. Account data is kept until deleted. Marketing data is retained until consent is withdrawn.

6. Your Rights

You may request access, correction, deletion, restriction, portability, or object to the processing of your data. You may also withdraw consent at any time.

You may lodge a complaint with the ICO (www.ico.org.uk).

7. Security Measures

We implement appropriate technical and organisational measures including encryption, access controls, and secure hosting.

8. Marketing Communications

Marketing emails are only sent with explicit consent and may be unsubscribed from at any time.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.